Email account issue

Email account issue


  This is Bharadwaj.
I am using Lumia 820 with Windows 8 OS.

I have an issue with the Email account sync in the phone.

I added a Hotmail account in the mobile and I synced everything.

When I tried to do the setup of the Office 365 with email account which is the Hotmail that have already added.

Then I got two Hotmail account in the email accounts in the settings.
I deleted the email account that I created by office 365.

Then onwards when ever I delete a contact in my contact list I see to Hotmail option to be selected and when I select the second account, I get a delete confirmation ( ok / cancel) , when I select the OK  the contact is not getting deleted.
When I tried to
delete it again I get directly the pop-up
for confirmation of deletion of the contact.

This same for most of the contacts in my contact List.
To my knowledge there is only one Hotmail account which is for syncing my data.
But I don't understand why I get another Hotmail account when the process of deletion of  a contact.

Rest of the syncing process is fine.

I able to send and receive  mails.

I am not ready to reset my phone as have many apps,maps and other information.

Other than the Reset option can you please provide me a solution for the issue I am facing.

Expecting a Happy solution from you Guys,


Keys to the Problem Email account issue

Download SmartPCFixer for Free Now

Thank you for posting in the community.
Please sign in with your Live ID (Microsoft account) to or and chech if deleted contacts are there.
If they are, please delete couple of them to check if those changes will appear on your phone.
After you deleted contacts from
your account on the website, please sync your Microsoft account on the Phone.
(Settings->email+account ->
Microsoft account *tap and hold* ->sync).
You Hotmail contacts migth remain on the phone because you Hotmail account is linked to your Microsoft account and all contacts are reported to your Live ID. This is the reason why contacts are still on your phone.
Let us know if you have any more questions.

Note: It is recommended that you back up your files and folders before attempting this step:

  • Move the mouse cursor over to the upper right side of the screen.
  • A menu will pop up on the left. Click on the "Settings" feature on the menu.
  • On the Settings window, click on the "Change PC settings."
  • Now, left click on the "Update and recovery" feature.
  • For the next step, left click on the "Recovery" feature.
  • There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
  • Now, follow the instructions on the screen to finish the Refresh process.
  • After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
  • Check again to see if the error Email account issue has been fixed.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

Recommended Method to Fix the Problem: Email account issue:

How to Fix Email account issue with SmartPCFixer?

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by NoSoundComputer | 2016-09-30 09:51